Refund policy

13A. NO REFUNDS FOR INCORRECT CUSTOMER-SUPPLIED MEASUREMENTS


ALL SALES OF CUSTOM STUNT WALLS AND CUSTOM-FABRICATED PRODUCTS ARE FINAL.


Due to the personalized and custom-fabricated nature of Kieta Customs products, NO REFUNDS, CREDITS, CHARGEBACKS, OR CANCELLATIONS WILL BE PROVIDED DUE TO INCORRECT, INCOMPLETE, INACCURATE, OR MISCOMMUNICATED CUSTOMER-SUPPLIED MEASUREMENTS OR VEHICLE SPECIFICATIONS.


If the customer provides measurements that are incorrect and Kieta Customs manufactures the product based upon those measurements, the customer remains responsible for the resulting product regardless of whether the finished product fits the customer’s vehicle.


This policy applies regardless of the reason the measurements were incorrect, including but not limited to:


  • The customer measured the wrong location.
  • The customer measured incorrectly.
  • The customer provided the wrong dimensions.
  • The customer misunderstood the requested measurement.
  • The customer provided measurements in the wrong units.
  • The customer provided measurements from a different vehicle.
  • The customer provided measurements from a different truck, cab, or body configuration.
  • The customer relied upon measurements obtained from another person.
  • The customer relied upon measurements found online.
  • The customer provided an inaccurate cardboard or physical template.
  • The customer failed to account for trim, glass, seats, headliner, or other components.
  • The customer’s vehicle differs from the vehicle assumed when measurements were submitted.
  • The customer modified the vehicle after measurements were taken.
  • The customer failed to disclose modifications affecting fitment.
  • The customer misunderstood instructions provided by Kieta Customs.
  • The customer approved measurements or specifications that were subsequently determined to be incorrect.


13B. NO REFUND REGARDLESS OF FITMENT OUTCOME


If Kieta Customs fabricates a product according to the measurements, dimensions, templates, drawings, specifications, or other information supplied or approved by the customer, the product shall be considered custom-fabricated according to the customer’s specifications, even if the finished product does not fit the customer’s vehicle.


NO REFUND WILL BE ISSUED SIMPLY BECAUSE THE CUSTOMER’S MEASUREMENTS WERE INCORRECT OR THE PRODUCT DOES NOT FIT AS A RESULT OF THOSE MEASUREMENTS.


The customer’s inability to install or use the product because of inaccurate customer-supplied information does not create a right to a refund.


Any decision by Kieta Customs to offer a modification, adjustment, remake, replacement component, discount, or other accommodation shall be considered a courtesy and not an admission of liability or an obligation to provide a refund.


If Kieta Customs agrees to modify or remake a product due to incorrect customer measurements, the customer may be responsible for all applicable additional costs, including materials, labor, fabrication, shipping, and other expenses.


13C. CHARGEBACKS AND PAYMENT DISPUTES


The customer agrees not to initiate a fraudulent or improper payment dispute, chargeback, or payment reversal solely because a custom product does not fit due to measurements or specifications supplied by the customer.


If a customer believes there is a manufacturing error, the customer must first contact Kieta Customs and provide reasonable documentation of the alleged issue so that Kieta Customs has an opportunity to review the matter.


Nothing in this provision prevents a customer from exercising any non-waivable rights provided by applicable law.


20A. FINAL SALE ACKNOWLEDGMENT


By placing an order for a custom stunt wall or other custom-fabricated product, the customer expressly acknowledges and agrees that:


  1. All custom orders are final sale.
  1. No refunds will be provided because of incorrect customer-supplied measurements.
  1. No refunds will be provided because the product does not fit when the fitment issue results from incorrect customer-supplied measurements or specifications.
  1. The customer is solely responsible for verifying the accuracy of measurements before fabrication begins.
  1. Kieta Customs is entitled to rely upon the measurements and specifications provided by the customer.
  1. Any modification or remake offered by Kieta Customs is discretionary unless otherwise required by applicable law.
  1. Additional costs may apply to modifications or remakes resulting from customer measurement errors.
  1. The customer understands that custom-fabricated products cannot necessarily be returned or resold to another customer.
  1. The customer has been given the opportunity to ask questions regarding measurements before fabrication.
  1. Submitting measurements constitutes the customer’s confirmation that the measurements are accurate and suitable for the intended vehicle.


22A. PROMINENT CUSTOMER NOTICE


CUSTOMER MEASUREMENTS — PLEASE READ BEFORE ORDERING


Kieta Customs does not assume responsibility for customer-supplied measurements.


Before submitting measurements, the customer must verify that every dimension is accurate and was taken from the actual vehicle receiving the stunt wall.


IF YOU PROVIDE THE WRONG MEASUREMENTS, YOUR STUNT WALL MAY NOT FIT.


IF THE STUNT WALL DOES NOT FIT BECAUSE OF INCORRECT CUSTOMER-SUPPLIED MEASUREMENTS, THERE WILL BE NO REFUND.


ALL CUSTOM STUNT WALL SALES ARE FINAL.


The customer may be responsible for the cost of any modification, alteration, remake, replacement, additional materials, labor, and shipping required as a result of incorrect measurements.


Customers who are uncertain about how to measure their vehicle should contact Kieta Customs before submitting their measurements and before fabrication begins.


By submitting measurements and placing an order, the customer acknowledges that they understand and accept this policy.